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Welcome to Carver DM podcast. I am your host, Nathan Sabrinas. And today we are going to be talking to you about The, getting the best out of it.
Everything that you do, uh, this is, uh, uh, easy steps that you should use throughout all of your life. Um, but you want to make sure that you do it. Some people might call it the scientific method. We call it the business method. Uh, but it is one of those methods that are very helpful Carpet Cleaning Broken Arrow. And it’s a four step process. You want to define what you think and how you want it to do it. You then act by doing what you’ve defined you, then measure to see what the results of it are. And then you refine the process to then act on it and then measure it. And then you refine it again. You act on it, you measure to see what the results were, and then you refine that again. So you want to have this define act, measure, refine, act, measure, refine, act, measure, refine, and like an infinite loop.
You’re like, well, at some point I should be just done. You should never be done right now in your life. If you wait four years, let’s say you went and you got a degree and you waited four years to use your degree. Most of that degree will have been aged out or world timed out. If you went back a decade ago, uh, virtually nobody had an iPhone. If you go back 20 years ago, virtually nobody had access to, um, internet anywhere Carpet Cleaning Broken Arrow. They went, uh, 20 years ago, nobody had digital music, everything was on disks. So if you go through and you know, even just jumping through, let’s say you jump out a huge timeframe of 10 years. The world has changed tremendously in 10 years, even if you only go back five years ago. Um, the average, the normal thing for someone to do is to call an Uber instead of a cab. And a lot of people are Ubering places. There’s even these bikes that you can jump on, that you pay, swipe a thing. And it’s a motorized scooter that you can just ride around in certain areas of town. Uh, all these things have changed. So if you disappeared for four or five years out of a area and then try to get back into it, then you will be, um, quite a bit off of the pace or the, the schedule of things.
And so by going through this loop, in this, uh,
Back loop, you will to continuously improve. So if you look over the last four to five or 10 years, you’re going to see that the Hey things really have moved forward quite a bit. And if you’re not continuously improving, uh, for just like on a broad scale example, um, a decade ago, uh, you had to use a, you know Carpet Cleaning Broken Arrow, take a credit card. You had to use a little card, swiper thing edits. You physically make a physical copy of the card and rub back and forth. You know, 20 years ago, 10 years ago, you started having these card readers, but they only in places, if you went out to somebody’s house, you would have to have them write you a check because he couldn’t take a credit card right there on the other place. Maybe you could call it in and try to do the phone over the, the phone and then square and Stripe and swipe all came up with ways to, with a cell phone, you can just instantly right there in front of a customer, take a credit card right away.
So you’d have to be continuously acting and refining and going with where the market’s going. So you were staying on top of things that are happening, um, one into the next, into the next. And so the idea there is that you want to make sure that you are, um, establishing the things that you need to have as you move forward Carpet Cleaning Broken Arrow. Another part that helps with this process as you’re defining active measure refine, is that you need to make sure that you’ve set aside a war chest, because a lot of these things take extra resources. You want to have something that you can do to be able to establish where are you going to go next? And he can’t get there without some type of resource to get there. Uh, let’s put it on the simple side. If I want to drive to, you know, no matter what I’ve done to fix it, my car, I can fix up the car.
I can make it the best, the fastest, the most amazing car, but I don’t have any gas in the tank. The car’s not going to get me anywhere. I may have made an awesome race car and they put up the line and I go to race. And as soon as I pushed the gas, it dies because it’s on empty because there’s no fuel in the tank. As I did all of these great, I put all of this money into, you know, a $50,000 car, but I don’t have $50 in gas in the car. The $50,000 car is just a big brick. It’s a big paperweight it’s because it just sits there. Maybe we can put it in neutral and some people could push it and they could use manpower to try to move it around. Um, but it’s just, you know, it’s just a giant brick that just sits there and nothing’s really happening.
So you want to make sure that you have some type of resources available to use as you are defining act measure and refine the define act measure. Refine will also create, uh, improved performance. This improved performance will help you to be able to get a closer, tighter, um, uh, efficiency out of the resources that you have. And that’s why you keep doing it, but also for better quality and better control and better connection with all of your customers on the things that you’re doing. Carpet Cleaning Broken Arrow since 1998, we are complete carpet. Um, you know, it’s great as you’re going through this, cause sometimes you will act your measure. You’ll refine and you’ll keep active measure, refine. You’re creating the process you think is going to be best. Um, but as you’re dealing with customers, you need to make sure that you are asking them, what did they see?
What did they think is the best results for what you’re trying to do? And that is a huge thing. You want to make sure that you are connecting in some way to get back that feedback in there, the measure and your, your refining needs to be someplace outside. Cause sometimes the customer’s not always right. I know some, you know, it’s an old ad. The old verbiage of the customer is always right. Um, and on some facets, that’s true. Only if it fits within what you’re doing. If a customer asks you to do something, that’s not, if they go to, if you go to Chick-fil-A and you ask for a hamburger, that customer is not always right, because you don’t serve hamburgers. So now they ask, say that your hamburger was nasty or your chicken town was nasty and it didn’t come out. Right. Well then, okay.
It doesn’t really, you can’t argue with them, whether it’s a good or bad tasting chicken sandwich, they just didn’t like it. Or it was a bad chicken sign. We don’t know that. Well, let’s just redo it. So in that case, yes, the customer can be always be right. You don’t want to piss off or offend your customer, but you have to have the context of, um, is the customer right about what we do, because it may just not be a service that you offer.Carpet Cleaning Broken Arrow. Since 1998, we are complete carpet. Give us a call today at (918) 494-7093.