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Carpet Cleaning Tulsa | Episode 140

Carpet Cleaning Tulsa | Episode 140

[00:03] This is episode 1:49. We’re going to talk this time about when we started adding different parts to our company and different services we could offer. We are complete carpet, Carpet Cleaning Tulsa surrounding communities since 1998. We’d love for you to check out our website and complete carpet and learn more about us and what we can do for you or give us a call today and schedule your next service at nine. One eight, four, nine, four, seven, zero nine. Three. You also can connect with some forward slash complete carpet. Carpet cleaning Tulsa since 1998 is allowed us to expand our offerings into tile cleaning, carpet cleaning, carpet repair, restretch and upholstery cleaning. So give us a call today to see what we can do for you, um, after we’d made the decision to really just go wholeheartedly into come to complete carpet and just made the transition from, um, from installation to carpet cleaning.

[00:52] We added this process because we realize that our original name was complete, complete carpet care. Um, was, was our original name for cars for complete carpet was, but before that we, for a brief time had carpet care installation instead. And that was because we started off as an installation company servicing people. We quickly learned that this was not a longterm endeavors is not something you could do 4:30 or 40 years installing carpet personally. You blow your knees out or blow your back out. Nobody really lasted more than about four or five years installing carpet. Also, it was really rowdy bunch of people try to get around and carpet installers. We always jokingly said that it was the only, instantly it was a carpet installation with the only job you could do straight out of prison without a background check and a, if you’ve ever had carpet installed in the nineties are in the two thousands you would probably know that the majority of those guys look like they’ve come directly out of prison.

[01:46] They’re not the most savory of groups. And so I was easily able to get jobs because, um, I would always show up with no holes in my jeans with a good shirt on. I would be labeled, I would have my shirt, shirt and everything tucked in that I have good equipment that looked nice and professional and it could bring everybody a sense of calm, bring with a sense of peace that they were going to get something taken care of and they didn’t have to worry about the security and safety of their home in the process. Um, and so as I started realizing that all the people that I originally started working with, they all had stopped or quit working. Good. They all been energized. I said, you know what, there’s just too high of an injury rate here, so I need to transfer to something that’s not going to have such a high injury rate that I could do for myself.

[02:25] And so I added in carpet cleaning and we did it originally just did commercial work, a lot of apartments. And um, because I just felt like that was a renewable source of income, they just would every so often need to have the carpets cleaned again in the units. As the people moved out, they moved in. And so we did that for quite a long time, but um, there’s a part of it that’s just, you know, it’s very finicky if you go out and you are always at the Beck and call of whatever needs to be done. If somebody forgot to call to get that carpet clean, but they’re going to move a tenant in, then that was it. I mean, you were their go to guy, so they called you had to go get it done. If you didn’t go get it done, they couldn’t just be like, oh, you’re right, we didn’t call you in enough time.

[03:04] I know it’s Friday at 5:00 and they’re moving in tomorrow morning. But uh, or it’s Saturday at 6:00 AM and we’ve got somebody moving in at 9:00 AM. We need you just out here right now to cleaning the carpet so that they can move in. Nobody know. Somebody dropped the ball and forgot to. And if you said no, well then they would call your competition and that they would do they go out there and do the job for you. They just keep calling until they got someone to do it because it had to be done, so their lack of planning always became our emergency. And so we decided that we wanted to diversify, wanted to add another source, connect with a different type of people. And so what we did was then we built our website and really moved into more of our commercial go transferring from commercial cleaning, uh, that we had done carpet cleaning Tulsa since 1998 and we were moving over into more of a residential path and back in 1999 to 2000 and I believe around eight or so we started pushing towards this a residential side.

[04:00] And we built a website in 2009. Got real heavy and Google ad words right at that same point, you know, built a website, still trailing off some of our commercial. So my computer hopes and stuff, you know, coded that up, built all that stuff up. And we had a small sized company that did for awhile called daybreak daybreak design. We’re on the side when we work, cleaning carpets to try to build websites and do stuff for them. And, and every time I tried to do a secondary company or some little side benefit thing, um, I would just find more success and more people wanted me to do the carpet cleaning unless people wanted me to do the other stuff. And so, you know, I think you should just stick with what you’re good at and what, what people around you want really work is all about filling a need that people have for you. Carpet Cleaning Tulsa

[04:40] Um, nobody has a need for me to do brain surgery because I never learned to do brain surgery and so it’s just never going to be a need that people will ask of me, but they all know about what we can do for their carpets and what we can connect with them there. And so we’ve been able to devote and build up really lifelong customers that are devoted and dedicated to a. So we moved a lot of our installation customers into carpet cleaning customers and as we moved into the, um, the more personal side we were able to get in and start doing stuff during the day and help people on a regular basis maintain the health and quality of their home carpet cleaning Tulsa since 1998. Um, we have been complete carpet the majority of that time and um, just being able to continuously serve the and surrounding communities with high quality service and a type of service that I personally hope that you can refer to one of your friends.

[05:28] But I know for sure that at least the majority of our customers are a will call us back and use this again. And so they continuously want us to come back, do that work again because they know there’s a high quality thing. And then really to me the best sense of praise that I can get. Nobody has to say anything to me. Just the fact that they wanted to call and schedule me to do it again. That just inside it, it’s just really checks my box. It just really says, okay, that’s it. I know that I’ve done a good job. That’s where I can tick off how good I’m doing is when somebody is willing to call me back to do it again. Um, if I did a terrible job, nobody would call me back and I really want to make sure that every customer at least leaves with, with that security, that comfort inside that they know they could call us out and we’re just going to get them taken care of and they don’t have to worry about it. We are complete carpet. We have been carpet cleaning Tulsa and surrounding communities since 1998. If you liked this episode or find out more about our company or more episodes or podcasts, just like this one, we’ve got a 139 other ones you can go and check out. This is our If you’re looking to schedule and we’re just like more information directly, then give us a call at nine. One, eight, four, nine, four, seven, zero, nine three carpet cleaning Tulsa for over 20 years. We are complete carpet.