Carpet Cleaning Tulsa | Episode 204

[00:05] This is episode two. We’re going to continue on talking about why we started complete carpet. I go into how did you learn to do this? We are complete carpet, carpet cleaning Tulsa is in our fiber, and we’ve been covering Tulsa and surrounding community since 1998. We love for you to check out our website at complete carpet, Tulsa Dot Com and learn more about us and what we can do for you. You can also connect with us on facebook@facebook.com forward slash complete carpet. Carpet cleaning Tulsa since 1998 is allowed us to expand our offerings into cleaning, carpet cleaning, carpet repair, restructuring, and upholstery cleaning. Give us a call today to schedule your next service at nine. One, eight, four, nine, four, seven, zero nine. Three. We’ve covered quite a few different topics over the last few episodes about what it was. What was the impetus? What was our reasoning for starting complete carpet and what we could do to be able to service the Tulsa surrounding communities.

[00:52] One of the things that I wanted to cover this time was that, um, how do we learn to do what it is that we’ve done? A lot of the things that we did came through just having customers asking us to do it and finding a way to get that done for them. A lot of our work was to start off with was custom workout, did a lot of things for other companies, other carpet cleaning companies and other carpet installation company that they ran into problems that they just couldn’t solve themselves. I just love the challenge at times to just get out there and find out a way to help somebody else to succeed when they didn’t feel like there was anything else that they could do with the situation. And sometimes there’s not. Sometimes things are just broken beyond being repaired or um, I’ve run into many times and we do this with all of our customers.

[01:36] I try to be as long as I can. It’s not about making money in each job. It’s about having a relationship and a trust with a customer over a long period of time. Because if somebody calls you back again, you will make so much more money because you don’t have to pay for new customers every single time. If you’re just always paying for new customers every time and you’re burning all of your bridges because you take those customers off, then you lose the loyalty. You lose the connection. It really, and I think you lose the very thing to be a business is that you’re offering a service that people want, but people not only want but they wanted again. And so, um, what we would do is that we’d come in there and find ways and one of the parts that we do that I think is important you need that any business needs to do is that you need to look and ascertain the situation and say, I’m willing to do whatever the customer wants me to do, but I need to make sure that I upfront tell the customer what is going to be the best use of their time, what is going to be the best use of their money. carpet cleaning Tulsa

[02:26] And there’s times that we’ll come out, look at a situation and say, look, I can fix this, I could make this look better for you, but the cost to do this is getting very close to the call to the cost of just putting brand new carpet in. And so sometimes in those situations, um, you have to make a hard choice of do I want to spend 50 percent of the value of the carpet to fix and repair it or what I, would it be a better use of my time instead of spending $200 to fix this, spend $400 and just start off with a fresh new plate. And sometimes I think that’s important. I, you know, I will steer customers towards that. I’ve accomplished all kinds of things that just shouldn’t be done as far as whether they were going to last a long time, but they made it look cosmetically better or they help the customer right then because maybe at that particular time they don’t have a thousand dollars for new carpet, but they do have four or $500 to fix it up enough to be able to, to sell it and get it taken care of or just because you know, they don’t have.

[03:16] I did one job where I was helping with the customer, the uh, the wife was in the hospital giving birth to their baby and I was doing a fixed to the carpet so that when they came home that the carpet looked well so they could not wait two weeks or a month to be able to get new carpet put in. carpet cleaning Tulsa They needed something for later that day when they came home with their brand new baby. And so in that case, absolutely we just knocked out. We found a really creative way to, to fix the problem in their carpet. We’ll get everything done back to square one. So that they were able to live on that carpet for a long time and then four or five years later they went through and replaced the carpet and fixed it properly and got rid of the temporary fix that we’d put in there.

[03:51] So I think there’s almost always a solution. That was one of the things that really got instilled in me from a young early age that my father used to always tell me carpet cleaning Tulsa since 1998. We had lots of years of practice in this and I think his words hold true still today is that, um, what you do and what you try to accomplish there is always a way to make it work. Um, and that way to make it work may be in a fixed that way to make it work maybe in a replacement that made it way to make it work. Maybe to just tear the whole thing down and start from scratch. But there’s always something you can do to fix the situation. And I think the biggest part of fixing any situation is communication. carpet cleaning Tulsa One thing I’ve seen in so many companies in personally dealing with, um, other service personnel and also in hearing from customers that their experiences with certain personnel is that so many people are afraid until it’s too late to, to communicate with the customer, to communicate problems that they’re happening.

[04:43] I’m one of the things I think is most important that you just jump out there right away and say, okay, here, here’s the issue that I’m having. Here’s what I think it needs to be done to be able to resolve that issue. And I just want to let you know before we get into anywhere, go anywhere farther that way you’re involved in that process. You know, that things are going to plan or that you’re not surprised by something. Carpet cleaning Tulsa since 1998. One of the things I think is the biggest let down is finding out something that you expected to be done in a certain way. Something you’ve expected to already have accomplished. And then later finding out that you, um, that, that thing was not accomplished in the way they’re supposed to or that in a way that was told that he was going to be done.

[05:17] Um, and so I think you always ask for permission instead of forgiveness. I think that you should always go ahead and say, you know what? I in advanced, no, I’m going to be late to this appointment, so I’ll call you in advance. Let you know that the time that we’re going to meet is gonna. Be a little later. That way you can adjust your schedule accordingly and everybody’s happy. Whereas if you’ve been waiting for 30 minutes and you’ve been sitting there on your thumbs trying to be a good steward of your time because you were there early when you’re supposed to be and nobody ever showed up. And then you hear 30 minutes later that they aren’t going to be there. Then you’re mad and you’re frustrated and you’re like, you know what? I’ll just find somebody who’s more honorable, who’s going to stick to the time that they want.

[05:48] And it’s not really that you stick to the time that you want if you communicate the proper time so that people are ready at the right time. We are complete carpet, carpet cleaning Tulsa surrounding community since 1998. If you’d like to find out more about us or our company and find more episodes like this and give us a call at nine. One, eight, four, nine, four, seven, zero nine three. Or visit our website@completecarpetTulsa.com. If you’re looking at schedule and we’re just like more information directly, then give us a call at nine. One, eight, four, nine, four, seven, zero, nine. Three carpet cleaning Tulsa for over 20 years. We are complete carpet.