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Carpet Cleaning Tulsa | Episode 345

Carpet Cleaning Tulsa | Episode 345

Speaker 1: (00:01)
This is episode three 45. We are complete carpet, carpet cleaning Tulsa in our fiber. Like to talk to you today about the importance of uh, having good communication uh, perfectly. Carpet Cleaning Tulsa 1998, one of the thing that we pride ourselves on is trying to stay connected and communicated with our customers. And I think through all of our life, this is an important lesson to learn is that you are not early and you are not late. Um, you are just where you are when you get there. And the question is, when did you tell somebody that you would get there? There’s not really like time, time goes on, time continues to move on, but it to be early or late to something is only based upon you saying when you’re, you are choosing to do something or when someone else’s choose to do something, if you want to join up with them.

Speaker 1: (00:54)
And if somebody called you and said, hey, we’re going to meet this Sunday at one o’clock to go see a movie, do you want to come? And you said, uh, no thank you. Whether you showed up or you didn’t show up, nobody would think you were early or late because you didn’t say you were going to go. So it never got scheduled. It never got planned. It never got put into your schedule. Um, likewise, if you do tell somebody, hey, I will be there at one o’clock and you’re not there at one o’clock, um, you’re not earlier late to some, somewhere you just didn’t do what you said you would do Carpet Cleaning Tulsa. Now we consider earlier late to be, did you do what you say you’re going to do before you said you were going to do it or after you said you were going to do it.

Speaker 1: (01:32)
But either way, that specific event, that specific time is only based upon you agreeing to it. So you need to one, watch what you agreed to make sure that you give the proper amount of margin your life to accomplish what it is that you need to accomplish. I wouldn’t say I can do four things in an hour when I know I can only do three things because I have told I’ve made an incorrect um, promise. I’ve said something that I cannot do and yet I promised it anyway. So many times we get trapped in that by over committing ourselves to do things that cannot be done. And so we’re always late, always late guy over commits. Um, always they always lay guide. Does it put a high enough priority and put first things first things that he’s said he would do. He doesn’t do you make your word of null and void because you don’t show up or do this thing, but you said you were going to do Carpet Cleaning Tulsa since 1998 if I called my dad and said, hey, I’ll meet you tomorrow at one o’clock for lunch, and then I showed up at and he showed up at 12 tomorrow.

Speaker 1: (02:32)
I’d be like, wow, you’re really early to our one o’clock lunch, but I’m okay with it. We’ll just go do something. But if you showed up to where I want to call it, the lunch, I’m going to be upset. I’m going to be frustrated because he didn’t show up when he said he would show up. Now today, if my dad showed up at one o’clock for lunch, I would be surprised. It wouldn’t make any sense to me because I didn’t invite them over for lunch today. He didn’t say he was coming over to lunch today, so it would be a surprise and throw off my schedule. I wouldn’t know what to do with it. Um, and everybody pretty much like that. If I call, somebody said, hey, we’re going to meet at one and then I call you at 7:00 AM that day and say, hey, it looks like I’m going to be running behind.

Speaker 1: (03:06)
Can we make it two o’clock instead? And they say, sure. Well, if I showed up at one, they’d get in. Would be surprised if one o’clock isn’t the thing that matters is when did I say I would do something and what would I say that I do? And so making that clear distinction and knowing that it’s, it’s, uh, depended on me to make sure that I communicate properly so that other people are involved in that decision, other people are ready for the thing that’s going to happen next is my responsibility. A lot of times we think, oh, I’ll just try and make it as opposed to just calling ahead. If you give someone an hour or two notice, um, even 30 minutes notice, um, they will just immediately change the plans they have though Carpet Cleaning Tulsa. Like, okay, well I’ll just do this instead. I know that you’re still coming in to just be at this time.

Speaker 1: (03:50)
So now I know to expect you, you know, more accurately know when to expect you to be somewhere or be some place and getting permission instead of getting a forgiveness is always a universal constant that you should be striving towards. Cause then people are on your side as opposed to your enemy it. Yeah. Don’t turn somebody in to where they’re frustrated with you and then tried to recover from that. It gives people that knowledge ahead of time of what it is that you’re going to do and when you can do it. Now don’t be the guy that professionally changed the dates on everything cause you’re messing up other people’s scheduled. They have changed their lives to accommodate you. So make sure that you change your life to accommodate them as so important. Making sure that we have good communication and also if you communicate something, put the margin in there and actually be a person of your being a person of integrity, a person of your word that says I when I say I will do, I will get done perfectly Carpet Cleaning Tulsa since 1998 there are things that happen on a day when we’re cleaning six different houses that might slow us down or put us behind, but as soon as we recognize that that’s going to happen, we immediately call that next customer.

Speaker 1: (04:52)
Let them know, hey, we are working on the place before you want to let you know that you’re important to us and made year coming up next. I’m your important enough. I’m going to call you ahead of time to make sure that you know as soon as I can get over there, I will. Right now it looks like it’ll be about this much amount of time. You’re my next person. And where you value as a customer, we’re going to get you taken care of. So many times we get calls from cost customers who have add, somebody promised to be there to do something and they go them. They just don’t show up. No call, won’t answer. Calls, won’t be responsive because they know that they’ve overscheduled themselves over, booked themselves, did something that they couldn’t get done or um, agreed to something that actually wasn’t going to happen.

Speaker 1: (05:30)
And then now they’ve just left the person high and dry. And I think that it’s important even if you can’t do something, something happens, maybe a van breaks down that just immediately at that moment call everybody and say, hey, we’re going to try to make arrangements, but if, if we can’t make arrangements, here’s the options Carpet Cleaning Tulsa. Let let people become a part of your planning process. Um, my dad used to always say that the failure to connect or communicate in advance always meant the end of something. But if you commit, you indicated and connected in advance, you could almost work out anything at all. You know, even if you can’t pay a bill, as you called them and said, hey, I can’t pay it right now, I will be able to pay it here. What can I work out? And people are willing to work with people who are willing to work with them.

Speaker 1: (06:11)
They typically are not willing to work with people who are going to hide what they’re doing and not be cooperative and they have to hunt them down and they’d be like, you know what? This just is too much work and effort. I don’t want to have to deal with this. But dealing with that proactive person instead of the reactor person that ahead and advance knows what it is that they want to try to accomplish and do. Those are the joy of getting to work with different types of people. Carpet cleaning Tulsa since 1998 we are complete carpet. Give us a call today at (918) 494-7093 Carpet Cleaning Tulsa is in our fiber.