Carpet Cleaning Tulsa | Episode 375


Speaker 1: (00:01)
This is episode three 75. Carpet Cleaning Tulsa. We are complete carpet. Check us out online at complete carpet, tulsa.com or give us a call today at (918) 494-7093. Uh, wanted to talk about the importance of having a reputable company or a reputable, um, place do your carpet installation. We get asked for recommendations all the time and um, even if you kind of know a friend or know or know of somebody, uh, we used to install carpet long ago and one of the things I would do at least two or three times a month was somebody would call and they had a carpet installation that installer had come out and done something and walked off the job and never finished the job. And to me it seems impossible to put that much work in and not get paid or they did get half the money or got paid some and they just pieced out and they never came back and did any more work. Carpet Cleaning Tulsa since 1998.

Speaker 1: (00:56)
Um, this is especially troubling when you’ve got a three to $5,000 purchase and carpet and padding. And, and, um, installation as you’ve got through and the person doesn’t finish through most of the time that we saw them, it was because someone had an [inaudible] moment where they put a cross grained a scene or they put a piece of carpet into the wrong way or they cut it too short and they had to, they were trying to figure out what to do and they eventually just said, well, I don’t know what to do. I can’t fix it, so I’m just going to, they just take, they took off and didn’t come back to the job. Uh, one guy had installed the staircase, cut all the pieces, but I’m all the place staple event and realize he’d cut them all too short. So he just left. And so I had to come in there and find some way to try to fix them all, which of course is saying that, hey, these pieces won’t work this way.

Speaker 1: (01:43)
We’ll have to buy more carpet. Oh. And that’s the difficult conversation that the installer didn’t want to have. Um, so the way that we recommend everybody and the reason I told you all those stories know, I mean that sounds terrible, but um, all of that goes away when you buy from the company, um, that you’re having the carpet installed also installs the carpet for you. That way if there is an a Oh moment, then they get another installer to come over and fix the first installers problem. Or if something is wrong with the carpet, then that company is going to replace the carpet. They’re going to fix it. They’re going to get another piece of carpet. They were short. They be, they get the right piece though. They take care of it because you’re buying all of the stuff from them. So you, it’s kind of like a little extra price, but you’re getting that built in warranty, that built in connection with a company that can’t just walk away from the job.

Speaker 1: (02:29)
Individual installers, they can just walk off because there’s nothing invested. You can’t find them. They can just turn their phone off, not answer your call, but it’s not like you just walk to their store and show up in the lobby and say, Hey, this is a, there’s a problem here and they have to address you. Whereas a big store, a big company, they’re going to, one have reputable installers because they need to keep selling more product and they chin stir cheated all of their customers. Eventually they’d have no customers. Carpet Cleaning Tulsa is in our fiber. Nobody would come in and buy their products and they’ve got to stand behind what they’re doing. And also this is a big purchase, a very big um, investment you’re putting into your home and it doesn’t make sense to take the gamble risk of finding some cheap carpet and a cheap installer who does it may or may not know really what he’s doing.

Speaker 1: (03:10)
If he’s not using a power stretcher, if he’s not doing the seams properly, you end up with a lot of trouble or are headaches going down in the future. And that’s the second part to this is that the reason you want to have a company that’s been around for a while is that way in six months or a year from now, if there’s a problem with the carpet, uh, say there wasn’t stretched properly, they starting to wrinkle something along those lines. There’s a company that you can still go and connect with or if you want to get more of the carpet, let’s say you replace half the rooms in the house and you want to go back and replace the other half the rooms and you’re happy with the people. You’ve got a company that’s a brick and mortar sitting there that you can go and visit and you know, continue that journey.

Speaker 1: (03:47)
Where did you get at? Just a person who’s doing the installation on the side or in the back side of things and there’s potential chance that they don’t exist or not. Not around in six months or a year to honor the warranty up on the carpet. Carpet Cleaning Tulsa Since 1998 we pretty much do everything after the carpet’s been installed to help you maintain the health and wellbeing of your carpet. Carpet cleaning. Tulsa is in our face, fiber. Um, one thing that’s important I believe is when you’re trying to deal with a company dealing with an a company is to see what their track record is. How well have they served the community, how well have they been around, and how is the happiness of those customers with that particular, uh, place? Looking at the better business bureau or looking at Google reviews or looking to see some video reviews, friends and family referrals, uh, any place that you’ve had, um, connection.

Speaker 1: (04:39)
Find somebody who has had it with them before. It’s difficult to get a good referral on carpet sometimes because as we all know, it’s not a topic you really want to bring up because if your carpets look good, you don’t really say anything. They look good. They should look good. That’s just the assumed state carpet should begin. But if you go to somebody’s house and you look down at the carpet and you kind of go, oh, and you realize that a, it’s not looking as pristine and as awesome as it used to. You feel bad or guilty. You don’t even want to bring up the fact that they have dingy or dirty Lincoln carpet. Carpet Cleaning Tulsa It’s the same phenomena you have when somebody’s got like food in their teeth, but nobody around them will tell them like, you don’t really want to say anything cause you don’t want to offend them and make them feel bad.

Speaker 1: (05:20)
But by not saying anything now everybody that sees them thinks badly of them. They think, oh my gosh, this guy’s got spaghetti. He, they’ve got some spinach sitting there and that tooth, I guess he’s saving it for later. Maybe you didn’t want to say anything, but maybe he was saving it and you’re like, oh, I guess that might be his next meal. I don’t want to deprive him of it. Maybe he’s saving it in that tooth just so that you know, like that little extra had a broccoli sit in there. He’s, he’ll want, he’ll fight it with his tongue a little later, pull it down and be like, oh, cool. A little bonus, extra extra meal, a little mid afternoon snack. I was like, no, you don’t want to just leave that there. It’s like seeing someone with their fly open. You don’t want to tell them that you saw that their flies open because that means you are looking at their fly. But at the same token, you don’t want them walking around and everybody else seeing that there’s lies, flies, but you want them to remedy the problem because you feel like if your fly was open, you hope that someone else would tell you the same so you can get that situation fixed right away. Carpet Cleaning Tulsa since 1998 we are complete carpet. Give us a call today at (918) 494-7093 or on the web at complete carpet. tulsa.com Carpet Cleaning Tulsa is in our fiber.