Carpet Stretching Tulsa | Episode 253

[00:01] At 2:53 and we’re going to talk about doing what you say. We are, complete carpet, carpet stretching Tulsa and our fiber and we’d love to connect with you and let you know what we can do to try to help you to maintain the health and wellbeing of your carpet. Give us a call at nine. One eight, four, nine, four, seven, zero, nine three, anything after your carpet’s been installed we can do to help you maintain it and keep it looking its best or of all the years of the life of the carpet. Carpet stretching Tulsa since 1998. We are complete carpet and we’d love for you to reach out and connect with us online at complete carpet, Tulsa.com or via facebook at complete carpet and we can answer your questions, help you with your needs and be able to keep your carpet and it’s best, best health at best.

[00:47] A longevity of the carpet to get it every year of life out of it that you were looking for. And one of the things that we can help you with is by doing what we say. I’m probably one of the main concerns, one of the core issues that almost every complaint that we hear about from customers related to other service professionals or other service professions is that, um, the service professional or the company did not to do what they said they were going to do. Either they show up and they don’t do all of the work that they claimed they were, they were there to do or they tell them that it would be one price and when they’re finished it’s another price. They don’t keep her honor the price that they had told them that it was another thing that is, that they will tell them, they’ll be there at a certain time and then either they never show up or they call after the time to tell them that they have to give them a different time because they’re, they’re not being timely themselves.

[01:40] And so these are all. I mean, we can go over each, we will go over each one of those in future podcasts. But right now I wanted to address the core issue. The reason that all of those things are an issue and a problem is that people in general are not doing what they said they’re going to do because either they’re not keeping good schedules, they’re not keeping good management. The, uh, they’re hiring people who are just not there. They don’t care as much. And so I think one of the main thing that any business should do is that they need to do what it is that they say they’re going to do. So we try to always give people specific time frames about when we’re going to show up and tell you, hey, if we’re going to be there at 11, we’ll try and be there at 11 and if for whatever reason we’re going to be running behind, we make sure that we always call at least a half an hour ahead of time to let you know, hey, here’s what’s going on, here’s what it will be there.

[02:32] Uh, and lead that way you can plan your day accordingly and you’re not stuck waiting around for someone to show up. That’s one thing that frustrates me more than anything is having a service professional who said it gives me a long time, a window to get something done and I sit around waiting all day for them to show up to do the work. Um, you know, they make me take half my day up just so that I am always perpetually available because they lack the ability to schedule out their day in an efficient manner to where they could show up on time. They’re just perpetually late so they instead have become more tightly. They just make the window of time. This supposed to show up long enough that if they’re late, it doesn’t matter. So I think it’s important that you do what you say. Carpet stretching Tulsa since 1998.

[03:16] We’ve had lots of experiences and success stories where people have used us for years and years and years and know that when we say we’ll be there, we make sure that we put that on our schedule and then we work our schedule to make sure that we are there when we say they weren’t going to be there. Another thing that we hear a lot is people who don’t do what they say and a lot of that sometimes comes down to just a lack of communication, a lack of understanding of what the tech is there to do and what the person is expecting them to do, and so we try to remove this lack of understanding. This barrier between the two carpet stretching Tulsa since 1998. We’ve learned that it’s best to go through every house and do a walkthrough first. By doing this initial walkthrough, it puts the homeowner and the technician on the same page that they both can say, okay, here, this is what I’m expecting today to happen and here is what we are expecting to do for you, and that way you immediately are on the same page.

[04:11] You know exactly what areas need to be taken care of. What spots are of concern are important and that way when we start working, we’re not just guessing what we think needs to be done. We know specifically from you what it is that you were looking for us to accomplish to be able to take these. Take this thing off your plate, take this mental checklist, this to do list item off your plate that you know, and you have confidence that these things will be taken care of properly, professionally and timely. Uh, another one is, uh, professionals who will do one thing, come out there for one job, tell you that it’s a certain price and then at the end they do the surprise. carpet stretching Tulsa. Got Youth and I hear so many customers give complaints about this. One of the most extreme examples was a customer that had called us and unfortunately I was out of town that weekend and we weren’t open and we weren’t available to get them taken care of it.

[05:02] So he called another company and that company came out to do the carpet work and he said that it was going to be around, uh, um, they gave them a certain price they will be to, to do all over the carpets throughout the house. And so he agreed to the price. They came there and when they were finished, she was 50 percent more than what they originally quoted. And they hadn’t cleared any of these price changes with them, they just had done it, they’d just done the work and then they came back to him and told him that I was going to be more. And when he’s looking over the reasons for why the cost was more, um, they had extras in there, like an extra charge to go up the staircase to his second floor apartment and extra charge to clean around his leather couch because they didn’t.

[05:40] It was going to be more difficult to clean the carpets and they had to be careful not to scratch the leather, an additional charge to clean the spots in the carpets, which just blew his mind because he thought that the carpet cleaning should clean the spots. It shouldn’t be an additional charge on top of the carpet cleaning to clean the carpet. And so I’ve heard this many times where people will be quoted one price and at the end they’re surprised with the other ones. And we always honor our price. We will tell you upfront exactly what it, how much it costs to get something done. And we will not add anything to that list unless you specifically ask us to do more service than or additional service. Something new and different that you ask us to do are not going to pad that price rocket to change it at the end of the day. No matter how hard the work is, the price is still the same because we all know the price we told you it would be before we started the job. We are complete carpet, carpet stretching Tulsa since 1998. We’d love to get touched. You. Give us a call at nine. One eight, four, nine four, seven, zero nine three or touch us on the web at complete carpet. Tulsa. Call carpet stretching Tulsa is in our fiber. We are complete carpet, carpet diem. Seize your clean today.