Ep 15 Complete Carpet Podcast | Carpet Cleaning Tulsa
Flat rate pricing is something that is unique, and I think exclusive to Complete Carpet. Carpet cleaning Tulsa since 1998. It’s something that I developed long ago because I just I hate the upcharging from an intro carpet cleaning selling techniques that regular carpet cleaners. They used it to be able to get a higher price on a carpet cleaning. It always has some type of trick, it always has some type of little caveat that is meant to be, I got you, here is a fantastic intro cheap clean, but the reality is that you’re probably not going to qualify for it. Most people tell me they end up with some inexpensive ad and when the tech gets there they give them an upsell pitch just as soon as they get there at the job. Or some times it is added to the end of the job and after the job is finished they tell the customer that it is a different amount then they originally agreed to pay for. Carpet cleaning Tulsa and the surrounding community since 1998 We are Complete Carpet give us a call at 918-494-7093 or visit on the web at www.CompleteCarpetTulsa.com
I really started the flat rate carpet cleaning because of two things. One: I wanted to know what I was going to make before I started the job. Once I have that out of the way, then I can do whatever it takes to get the job done because I know we’ve already agreed on a price. If I have agreed on a price and it’s too cheap then I just continue to do the work because I already agreed to do it. This is what I’m going to make, it doesn’t matter if it’s $5 an hour $100 an hour once you agree to what you’re doing you just do it. You just follow through with what you’ve committed to do.
Two: With a flat rate pricing allowed us to take all of the the subjectiveness of carpet cleaning price out and remove the song and dance of trying to upsell every single customer. We can just says look at the total size of your house, that puts it in this flat rate category. Kind of like a buffet, one price covers the whole house. If your house is in this category, small, medium, large, super large, then you will know before we even start what the price will be when we are done. If you wanted to pay us before we get started the carpet cleaning will still be the same price. We won’t call you back because sorry look we we did the work, but it’s going to be double the price because I underestimated how hard this would be so you have to pay us more. That’s not how we do it. If I underestimate how hard it’s going to be then that’s on me, and I make sure that you get a good carpet cleaning for the price that you agreed to pay. That’s what our flat rate pricing does for the customer, let them know before hand, before anything has happened, exactly what it will cost. The prespray, the cleaning and finish out all the carpet cleaning in that house for one cost. Carpet cleaning Tulsa since 1998 we are Complete Carpet reach us on Facebook at www.facebook.com/completecarpet or @CompleteCarpet on Facebook. We’d love to hear from you.
At Complete Carpet we use set appointment times and this helps us to be able to know what to expect and to properly give you enough time to get a good cleaning done for the house. It also helps our customers know that they don’t have to spend the whole day waiting for us. They don’t have to take half the day off of work to just sit around waiting for the magical point that a technician will come and meet them. They know that a technician is waiting for them to show up at a certain time. That we can meet them because it’s a little difference in philosophy and a different idea. We just set a time, an aspect of our business, to where customers know when our technician will show up. They know the specific time that we are planning to come there. Carpet cleaning Tulsa and surrounding communities. We are Complete Carpet and you can reach us at 918-494-7093 or at www.CompleteCarpetTulsa.com
We have one part we love about all of our customers. Is that they are some of the most understanding customer. Sometimes we get behind. We will get into a job and we have just underestimated how much time it would take to get it clean or how dirty the carpets would be. But the one thing we always try to make sure that we do is, if we are for whatever reason going to be running few minutes behind, that at least an hour ahead of time or as soon as we know that we are going to be running late, we give that customer a call and let them know. You are our next place that we are heading to, you are a valuable customer to us and that as soon as we’re finished here, you are our next place that we will be. It is surprising how many people nowadays with all this digital connections and all of this instant connectivity of what you can do when and where you can go. That they don’t use it to keep people updated.
We think the most frustrating thing for anybody is to expect to have something done at a certain point, get past that point, and then start wondering why? Or where is the person that is supposed to be there to take care of whatever service that you’re looking to get done. So here at Complete Carpet, carpet cleaning Tulsa since 1998, We try to always make sure that we are first on time, that we connect with you. But if for whatever reason something happens, we’re having to run a little slow with our schedule that we make sure we connect, that we reach out to you and let you know so we don’t throw your schedule out of whack and that we can make sure we get you taken care of properly in a timely manner. Carpet cleaning Tulsa since 1998. We are Complete Carpet reach us at 918-494-7093. We’d love to hear from you, and you can check us on the web to see all of the other services that we provide at www.CompleteCarpetTulsa.com and see all of the different services that we can provide for you as well as a testimonial from satisfied customers.